1. General provisions
1.1. These Terms and Conditions govern the relationship between EM DZHI SPORT KLUB OOD (ЕМ ДЖИ СПОРТ КЛУБ ООД), Unified Identification Code (EIK) 208716466, address: 4 Aleksandar Stamboliyski Street, 5800 Pleven, Bulgaria, person in charge: Vasil Genchev, referred to below as the "Company", and persons using the Match Point Club website, referred to below as "Users".
1.2. The website provides information about the club, its facilities, sporting activities, events and services. Through the available features, Users may create an account, request services and subscribe to the club's electronic newsletter.
1.3. Registration is not required to view public content. An account may be required to use certain features.
1.4. During registration, the User is given the opportunity to read these Terms and Conditions and accept them through an express action.
1.5. Terms for particular services, memberships, events or promotions are provided separately before they are requested. They apply together with these Terms and Conditions, subject to mandatory legal requirements.
2. Registration and user accounts
2.1. To create an account, the User completes the fields marked as required on the registration form.
2.2. The User provides accurate, up-to-date information and updates it when it changes. Registration under another person's identity or use of another person's personal data without a legal basis is not permitted.
2.3. Where email verification is required, registration is completed after following the instructions sent to the User.
2.4. The User is responsible for keeping their login credentials secure and not sharing them with others. The User should promptly notify the Company if unauthorised access is suspected.
2.5. Minors may create an account and request services subject to the applicable requirements concerning legal capacity and the involvement or consent of a parent or legal representative.
2.6. Creating an account does not, in itself, constitute the purchase of a membership, a confirmed booking or an obligation to pay.
3. Use of the website
3.1. The User must use the website lawfully, for its intended purpose and without infringing the rights of others.
3.2. The following are not permitted:
- Unauthorised access to other accounts, systems or information.
- Circumventing technical security measures.
- Distributing malicious code or taking actions that disrupt website operation.
- Submitting false requests for abusive purposes.
- Using the website for unlawful, fraudulent or other activities that infringe the rights of others.
3.3. Where there are reasonable grounds to suspect a breach, the Company may restrict access to the affected feature or account to the extent necessary and proportionate. Where possible, and provided this does not jeopardise security or compliance with a legal obligation, the User will be informed of the reason and the opportunity to raise an objection.
4. Bookings and service requests
4.1. Information about available services, time slots, duration and prices is provided on the relevant pages or request forms.
4.2. Before submitting a request, the User should check the selected service, date, time, number of participants and information entered.
4.3. A booking is confirmed following express confirmation in accordance with the procedure specified for the relevant service. Creating an account or viewing available time slots does not guarantee a reserved slot.
4.4. Where a request entails an obligation to pay, this is clearly indicated before final submission.
4.5. The terms for payment, changes, cancellation, non-attendance and refunds are provided before the relevant service is confirmed.
4.6. Any applicable right of withdrawal and statutory exceptions depend on the type of service. Information about them is provided before the contract is concluded. These Terms and Conditions do not exclude the User's statutory rights.
4.7. If the Company cannot provide a confirmed service, it will notify the affected User and offer an appropriate resolution in accordance with the contract and the law.
5. Prices, memberships and offers
5.1. Before a paid service is requested, information is provided about the total price, including applicable taxes and any additional mandatory charges.
5.2. The terms of a particular membership or package, including its duration, included services, restrictions and termination arrangements, are stated before purchase.
5.3. Promotional offers may be subject to separate terms published with the offer.
5.4. A change to a published price does not retrospectively alter the price under an existing contract, except where there is an applicable legal basis or express agreement.
6. Electronic newsletter
6.1. Subscription to the Match Point Club newsletter is voluntary and requires separate, express consent.
6.2. Registering on the website and accepting these Terms and Conditions do not automatically subscribe the User to the newsletter.
6.3. The newsletter may contain club news, information about events, services, special offers and other communications related to Match Point Club's activities.
6.4. The User may unsubscribe free of charge at any time using the unsubscribe link in each newsletter or by submitting a request to the Company.
6.5. Refusing to subscribe or subsequently unsubscribing does not restrict use of the User's account.
6.6. Unsubscribing does not affect necessary service communications relating to account security, a requested service or compliance with a legal obligation.
7. Digital menu
7.1. The digital menu provides information about the drinks and other products offered. It is not an online ordering system unless such a feature is expressly provided.
7.2. Information about products, quantities, prices and availability is updated when it changes.
7.3. If the User has questions about ingredients or allergens, they should request current information before ordering. The absence of a label should not be taken as confirmation that a product does not contain a particular allergen.
7.4. Content expressly marked as a sample or illustration does not constitute an offer for a particular available product.
8. Account closure
8.1. The User may request account closure through the available website features or by submitting a written request to the Company.
8.2. Closing an account does not automatically cancel confirmed services, outstanding payments or rights and obligations that have already arisen.
8.3. After closure, personal data are deleted, anonymised or retained where an applicable legal basis exists, in accordance with the Privacy Policy.
9. Intellectual property
9.1. The text, logo, images, graphic elements and other website content are protected, where applicable, by the rights of the Company or the respective rights holders.
9.2. Reproduction, distribution or use of content beyond what is permitted by law requires the rights holder's consent.
9.3. Links to public website pages may be shared, provided this does not create a false impression of partnership with or endorsement by the Company.
10. Availability and liability
10.1. The Company makes reasonable efforts to maintain accurate information and normal website operation. Temporary interruptions may occur due to maintenance, updates or other circumstances.
10.2. The User may notify the Company of any inaccuracy or technical issue identified.
10.3. External websites and services may be subject to separate terms and privacy policies.
10.4. Nothing in these Terms and Conditions excludes or limits any liability of the Company or any consumer rights that cannot lawfully be excluded or limited.
11. Personal data and cookies
11.1. Information about the processing of personal data during registration, account use, service requests and newsletter subscription is set out in the Privacy Policy.
11.2. Information about cookies and similar technologies is set out in the Cookie Policy.
11.3. Accepting these Terms and Conditions does not constitute consent to marketing communications or to the use of optional cookies.
12. Contact and complaints
12.1. Enquiries, requests and complaints may be sent to:
EM DZHI SPORT KLUB OOD (ЕМ ДЖИ СПОРТ КЛУБ ООД)
4 Aleksandar Stamboliyski Street
5800 Pleven, Bulgaria
12.2. Correspondence should state the subject of the request, the information needed to identify the matter and how a reply should be provided.
12.3. Submitting a complaint to the Company does not restrict the User's right to contact a competent supervisory authority, an alternative dispute resolution body or a court.
13. Changes and applicable law
13.1. The Company may update these Terms and Conditions following changes to services, features or applicable legal requirements.
13.2. The current version is published on the website with its update date. Appropriate notice of material changes affecting existing contractual relationships is provided in accordance with the law.
13.3. Changes do not retrospectively alter rights and obligations that have already arisen without an applicable legal basis.
13.4. Matters not addressed by these Terms and Conditions are governed by Bulgarian law, subject to mandatory consumer protection rules.
13.5. Disputes are heard by the competent court in accordance with the applicable rules on jurisdiction.